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F.A.Q

Is my information secure?

Absolutely. Our site is hosted by an https: // server which guarantees all of your personal data.

We use 4 main payment service providers which are VISA, Mastercard, American Express and Apple Pay

What are the shipping times for your products?

It takes 3 to 4 working days for your item to leave our factory and then approximately 15 working days for it to arrive at your home.

Do you ship all over the world?

Yes

Do you provide tracking / tracking information for the product?

Yes

Some items are missing from my order, what is happening?

Depending on the items chosen, some may be produced by different suppliers. If this is the case, there will therefore be two deliveries. The rest of the order will therefore arrive very soon.


I received a damaged item. What can I do?

We are absolutely sorry. Just send us a picture of the damaged item to the email address: info@smartprotek.com


Where are you located?

We are located in Paris in France and our warehouses in Asia.


I still have not received my order. Why ,?

We apologize for the delay. Sometimes international shipping may take longer than expected due to customs clearance. You can however trace your order and see where it is at any time. Do not hesitate to contact us at info@smartprotek.com for more details.


Do you have a refund policy?

Absolutely, and this within 30 days.